What You Should Do When Dealing with Ransomware: Our Guide


During one fine day at the office, your routine begins as it usually does: you turn on your computer, walk out to make a cup of coffee, and then stretch before reading your emails. But then this day isn’t like the others (and dreadfully so): because you’re greeted with the sight of a ransomware pop-up that has all your valuable files at digital gunpoint. 

Although you may have read about ransomware attacks before, actually having the problem happen to you can leave you frozen in a state where you wouldn’t know what to do. With the clock ticking on the on-screen pop-up and a cybercriminal ready to delete or release your files at any point where you won’t comply, there is no room to panic because time is of the essence. 

Considering that having your computer’s data is withheld with ransomware is no small joke, and it’s critical to ensure that you take the right precautions and steps moving forward. To help you get through this troubling predicament with ease, let’s go over everything you need to know about dealing with the issue in question: 

Vital information you must understand

Before we dabble into recovering your data that is at stake, we must first establish one truth about ransomware attacks that anyone should realize early on: paying the ransom doesn’t fix your issue.

Often, those who are affected by ransomware attacks tend to pay with the expectation that they won’t experience such an issue again, but this is rarely the case.

Today, modern ransomware codes are packed with bugs that will allow victims to remain susceptible to repeat attacks even when they choose to pay. Fortunately, you can easily mitigate the situation and ensure that you get to walk away with most—if not all—of your valuable data at minimal risk of compromise by following the right steps.

A play-by-play guide worth following

With the ransomware’s pop-up timer counting down and leaving you with only so much room to act fast and save your data, you must take the right moves to protect both yourself and your files. If you want to ensure that you have the highest chance of recovering your systems with ease, here are the key steps that you’ll need to follow:

Step #1: Document

When it comes to effectively dealing with ransomware and securing or recovering your data, the first step you’ll need to take is to record the note’s details that appear on your screen. By taking the time to document what’s happening, you’ll get to take note of key details that may be able to further your chances of recovering your data, such as:

  • How to pay the ransom
  • What type of ransomware has hit you
  • What opportunities can be exploited
  • How much time you have to find a solution or pay up

Step #2: Disconnect

Now that you’ve documented what’s going on, the next step you need to do is disconnect your affected computer from the network to prevent further infections or contaminations from the same ransomware. Disconnecting is critical for ensuring a higher chance of data recovery because it helps preserve the backups that you’ve created and stored so that you can stay on top of the situation at hand!

Step #3: Bring in an expert that can help

Unless you have a background in IT or have a skillset to effectively trace a data hostage-taker and undo the effects of their crimes, you’re better off leaving your concerns with a trained expert. Through the help of a firm that specializes in ransomware recovery—such as Finchum Fixes It—you’ll be able to ensure that your data is safe and sound through decryption or risk-free compliance.


Dealing with a ransomware attack can admittedly be one of the most frightening things you’ll ever face because of the implications that lie in waiting. Yet, it’s critical not to panic as your chances of recovery are higher than expected. By following the three steps mentioned above, you’ll be able to protect your data and minimize the risk of experiencing losses and inconveniences to the best extent possible!

We’re a team of specialists in computer repair in Greenwood, Indiana, that serves all types of devices, ranging from cutting-edge Windows PCs to well-loved MacBooks. Get in touch with us today to learn more about how we can help you best!


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